Privacy Policy

Heavenly Vegan Coffi does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address and then provide additional details such as complete credit or debit card details and delivery and billing address.

What happens when you visit our site? 

Heavenly Vegan Coffi may use various measures to collect further information about your habits to maintain and enhance your experience online. 

For example, we may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

Heavenly Vegan Coffi may collect and organize such information either by itself or by a third-party service (e.g: Google Analytics) 

Why does Heavenly Vegan Coffi collect personal information and what do you do with your personal information?

We will use the information you provide to ensure a smooth transaction with us. This means that we may use your personal information to contact you regarding your order, and to provide you with updates and notifications throughout your order process to keep you well informed. This is done via email and SMS messaging for order confirmations, order updates and delivery tracking.

If you have provided prior consent, we may contact you with marketing information about new products and services we offer via Email, SMS or Phone call. 

Finally, 

• to comply with any applicable law and assist law enforcement agencies as required.
• to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services.
• to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services.
• For any other purpose stipulated in this policy, or in the Terms of Use.

The information Heavenly Vegan Coffi shares with others

Heavenly Vegan Coffi may from time to time utilise your data to help inform remarketing and customer feedback efforts. We will not sell, loan or lease your personally identifiable information to third parties for any of our marketing purposes, we may sometimes utilise this data to improve our customer feedback and re-marketing efforts to let you know of upcoming launches, offers, seasonal sales etc. We will treat this data with the utmost confidentiality and only use across our owned platforms. 

We may ask for the birthdays of you and your close friends and family, which will help inform our re-marketing and customer feedback efforts. 

Third party Software: 

We use google analytics for website performance and data related purposes which may also use to assist in marketing. We are partnered with Ionos, a 3rd party service provider who will place functional cookies on your browser if you accept our cookie policy. This is done for marketing and remarketing purposes. For information on how to opt out, please visit http://optout.networkadvertising.org/or DAA http://optout.aboutads.info

We are partnered with Google for Google Shopping and remarketing services. Data gathered on our site will be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising. For information on Google’s privacy policy and how to opt out of advertisements, please click here. 

We use Ionos for remarketing. Ionos will collect information from you when browsing our website and show advertisements on other websites based on your browsing of our website. 

We use Ionos for session recording. We use this service to assist us in diagnosing issues customers may face when browsing our website and to assist us in improving our website for our customers.

Heavenly Vegan Coffi may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

• When you use the Services. In these cases, Heavenly Vegan Coffi will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address. 
• If Heavenly Vegan Coffi reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Heavenly Vegan Coffi reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Heavenly Vegan Coffi may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing.

Opt Out and deletion of personally identifiable information

At any time, you may opt out of The Heavenly Vegan Limited's mailing lists, by sending The Heavenly Vegan Data controller an email to: info@theheavenlyvegan.co.uk In any case, Heavenly Vegan Coffi will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Heavenly Vegan Coffi up to Ten (10) business days for your opt-out request to take effect.

If you wish to delete your personally identifiable information that is stored on The Heavenly Vegan Limited's database, you can either notify Heavenly Vegan Coffi of such a request at the following email address: info@theheavenlyvegan.co.uk or you can delete your account via the ‘My account’ page when logged in. Heavenly Vegan Coffi may refuse your request, for example, if Heavenly Vegan Coffi believes that deletion of certain information may jeopardize certain activities on the Services, or harm other users. In any case, Heavenly Vegan Coffi may keep any aggregated or anonymized information for statistical, marketing and other purposes.

Information security 
Heavenly Vegan Coffi implements information security systems and procedures, to secure the information stored on The Heavenly Vegan Limited's system. Specifically, Heavenly Vegan Coffi uses Secure Socket Layer ('SSL') protocol, encryption, firewalls and other systems and procedures to secure your personal information gathered when you register with the Services, place orders and use the Services. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, Heavenly Vegan Coffi cannot guarantee that the Services are immune to unauthorized access to the stored or transmitted information and to other information security risks. If The Heavenly Vegan security is breached, you will be duly notified. 

Changes to this Privacy Policy 
Heavenly Vegan Coffi may change and update the terms of this policy from time to time.                                                     

All substantial changes that Heavenly Vegan Coffi makes to this policy will be notified on the Services and take effect thirty (30) days following their initial posting. Other changes will take effect seven (7) days after their initial posting on the Services, unless Heavenly Vegan Coffi amends the policy to comply with legal requirements. In the latter cases the amendments will become effective as required, or ordered.

If you do not agree with any of the amendments to this policy, then you must avoid any further use of the Services.

Contact us
You are welcome to contact Heavenly Vegan Coffi with requests, comments and questions regarding this privacy policy by email at: info@theheavenlyvegan.co.uk